FAQ – Test
Standard orders within the U.S. are processed within 3-4 business days and shipped via USPS first class mail which takes about 3-4 business days. Priority orders are processed within 1 business day and shipped via USPS Priority Mail which takes 1-3 business days. You can request a digital copy of your identification card for $12.99. If you did not opt for early access to your digital identification card when you placed your order and would like to do so, please email us at firstname.lastname@example.org. Vests are shipped separately and may take a few additional days to get to you. We cannot guarantee exact delivery dates as that ultimately depends on USPS. If you need your order more urgently, please email us at email@example.com for expedited shipping options. Please note there may be shipping delays during the holiday season (11/21-1/6).
Yes! We are happy to ship our ID cards and products internationally. International orders will be processed within 2 business days and shipped via first class mail without tracking. We are currently unable to ship clear ID holders and lanyards and vests internationally. If you place an international order that includes the clear ID holder or vest, we will issue you a refund for those item(s). Please contact us at firstname.lastname@example.org for a refund. Please expect your international order to arrive in within 2-8 weeks.
You can email email@example.com or use the Contact Us link if you need another copy of an existing identification card. Replacement cards are available at a discounted price of $25 which includes shipping and handling.
A service animal is a dog that has been individually trained to perform tasks relating to a physical or mental disability. Service dogs can help people with physical disabilities (for example, dogs that help the visually impaired) or psychiatric disabilities (for example, a dog that provides pressure therapy for owners in distress). Service dogs have special access rights under the Americans with Disabilities Act (ADA), Fair Housing Act (FHA) and Air Carrier Access Act (ACAA). They are allowed to accompany their owners in the home, on flights in the cabin of planes and in places where members of the public are generally allowed to go.
If you are at a public area or venue, staff members can verify your dog is a service animal by asking two questions: 1. is the dog a service dog required because of a disability? and 2. what work or task has the service dog been trained to perform? Under ADA rules, service dog owners do not have to provide specific details about their disability. In addition, third parties are not allowed to ask service dog owners to demonstrate the task the service dog has been trained to perform. Service dog owners have a right to privacy as well as a right to dignity.
If you plan to fly with your service dog, you will need to submit the DOT’s Service Animal Transportation Form to the airline prior to boarding the flight. The form requires the passenger to self-certify that they have a service dog that has been trained to perform tasks relating to their disability and behave in public settings.
Service dog owners commonly use items like ID cards, registrations, certifications and vests to signal to members of the public that their animal companion is a working animal. However, service animal paraphernalia is optional and not mandatory under ADA, FHA and ACAA rules. You cannot be denied accommodation as a service dog owner just because you lack these items – they are for your personal convenience. ADA guidance specifically states that you do not need certification or registration documents for a service dog. Third parties can look at these items as one factor to determine whether a dog is a service dog but they do not have to rely on them. Under ADA rules service dog owners do not need to present any documents to confirm their dog is a service dog.
Under ACAA rules for boarding flights, the only documentation required is the U.S. Department of Transportation’s form for service animals on flights. Under guidelines from the U.S. Department of Transportation, airlines can look for indicators such as harnesses, ID cards, tags and vests to help determine whether a dog is a service animal but these items solely by themselves are not enough to qualify a dog as a service dog.
Being part of our registry cannot be used as a substitute for the appropriate qualification steps under the ADA, ACAA, FHA and other assistance animal and disability laws. Our products and services are intended for use only by fully qualified assistance animal owners.
Register your Service Dog now
Emotional Support Animals?
To qualify for an emotional support animal, you need a letter from a licensed healthcare professional. If you have an ESA letter, you can use accessories like ID cards and vests to signal that your animal is a qualified emotional support animal.
An ESA letter must come from a licensed healthcare professional. Under federal and state laws, a letter from a licensed professional is the only way to qualify for an emotional support animal. If you need an ESA letter, we recommend ESADoctors.com which is a leading online ESA service that can connect you to a healthcare professional licensed for your state.
16. What is a therapy animal?
Therapy animals are trained to provide comfort and support to others, often in group settings. Therapy dogs are not the same thing as service animals. A service animal is a dog that is trained to perform tasks relating to the handler’s disability.
17. Do your products/services qualify my animal as a therapy animal?
There is no official certification program for either therapy animals. To purchase a product or service for a therapy animal, you must be able to represent the following: (i) you are an experienced professional handler of therapy animals and have received appropriate training, (ii) your animal has been used in group settings for therapeutic purposes, (iii) your animal has been appropriately trained and vaccinated, (iv) you and your animal are healthy enough to engage with vulnerable and at-risk populations, (v) all measures will be taken to ensure your animal is treated humanely at all times and (v) you will adhere to all laws, rules and guidelines that may apply to your therapy animal in the jurisdiction it is being used. None of our products or services are intended to certify or verify that your animal is suitable as a therapy animal. There are organizations that help with training therapy dogs, but that is not a service we offer and we do not provide any referrals.