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FAQ

Top Frequently Asked Questions.

  1. Are you able to ship internationally and outside of the USA?
  2. After I place my order, how long should I expect to wait before receiving my order?
  3. How can I order a replacement card?
  4. Can we have multiple animals or multiple people on a single identification card?
  5. Where do I get a letter for my Emotional Support Animal?
  6. Do I need a letter for my Service Dog?
  7. What can I do if my landlord will not accept my service dog?
  8. What is your return policy?

Answers.

  1. Are you able to ship internationally and outside of the USA?
    Yes! We are glad to say we are able to ship our ID cards and Certificates internationally. International orders will be processed within 2 business days and shipped via first class mail without tracking. We are currently unable to ship clear ID holders and lanyards or vests internationally. If you place an international order that includes the clear ID holder or vest, we will issue you a refund for this item(s). Please contact us at info@servicedogcertifications.org for a refund. US based orders can take from 3 days to 3 weeks to reach you once shipped, we do not guarantee a delivery date as this will depend on USPS. Please expect your international order to arrive in 2-6 weeks.
  2. After I place my order, how long should I expect to wait before receiving my order?
    Once we receive your order, you will typically receive your order within 7-10 business days. If your order is time sensitive, you may request a digital copy of your identification card for $12.99. If you did not opt-in for early access to your digital identification card when you placed your order, you may email us at info@servicedogcertifications.org. Vests are shipped separately and may take a few additional days to get to you. We do not guarantee an exact delivery date. If you need your order more urgently, please email us at info@servicedogcertifications.org for various expedited shipping options. During Holiday season (11/21-1/6), there will be a delay in shipment and orders will arrive in 7-15 business days. If you require expedited shipping, you may opt for “priority order delivery”, your order will be processed within 2 business days and shipped via priority mail.
  3. How can I order a replacement card?
    You may email info@servicedogcertifications.org if you are in need of another copy of an existing identification card. Replacement cards are available at a discounted cost of $25 which includes shipping and handling.
  4. Can we have multiple animals or multiple people on a single identification card?
    Unfortunately, you cannot have multiple handlers or animals on a single identification card. Each identification card can only have one handler and one animal.
  5. Where do I get a letter for my Emotional Support Animal?
    We currently do not provide this service. You may reach out to ESADoctors.com if you need help securing an ESA Letter from a licensed mental health professional for your apartment or if you need to fly with your emotional support animal. If you have a service dog, you are not required to have a letter since your dog is specifically trained to perform a task for your disability.
  6. Do I need a letter for my Service Dog?
    No, you do not. Since a service animal is trained to provide a service for your disability, you are not required by law to show any additional paperwork to your landlord.
  7. What can I do if my landlord will not accept my service dog?
    If your landlord attempts to discriminate against you or refuses to accept your service dog, you may contact HUD to file a complaint. We have included a link below with some information on service dogs/emotional support animals and housing. If you are still having trouble, please contact us or contact the Office of Fair Housing and Equal Opportunity. Their information can be found below. https://portal.hud.gov/hudportal/documents/huddoc?id=servanimals_ntcfheo2013-01.pdf
    Office of Compliance and Disability Rights Division                                                                                                                       Office of Fair Housing and Equal Opportunity
    U.S. Department of Housing and Urban Development
    451 7th Street, S.W. , Room 5242
    Washington, D.C. 20410
  8. What is your return policy?
    Since each card is custom made for each customer, all orders are non-refundable. If you made an error when you submitted your order, please contact info@servicedogcertifications.org immediately. We will do our best to make the adjustments for you free of charge if your order has not been processed yet. Unfortunately, if the order has already been processed, you will be required to pay a fee for the new card. Expedited Digital Access and Priority Orders are final sale since the orders are processed immediately. Please take extra care to enter the correct information as you are responsible for selecting the desired card type, inputting the correct information, and uploading the accurate photo for your identification card. If you do not upload a photo, your identification card will not include a photo. If you would like to add a photo on your card or make any additional adjustment after it prints, you will be required to pay a fee. Returns and requests for a refund are not accepted.