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How to Fly with a Service Dog on United Airlines
United Airlines offers customers the most comprehensive network of worldwide routes. They also include one-stop or no-stop flights to and from anywhere in the United States. With hubs inside the four largest U.S. cities, it’s no wonder that United Airlines leads the airline industry. If you’re planning on booking a flight, United Airlines is probably one of your options. And if you’re traveling with your service dog, understanding United Airlines’ service, dog policies can simplify your trip.
Traveling with Service Animals on United Airlines
United Airlines welcomes service dogs within their cabin, as long as they perform tasks for a person with a qualified disability. United Airlines defines service animals as animals trained to do work to benefit a qualified person with a disability. The disabilities may include — but are not limited to — psychiatric, intellectual, or physical issues.
People with service dogs may travel with up to two animals. Service animals must be dogs and over four months of age to travel within the airline cabin.
How to Fly with a Service Dog on United Airlines
- Make sure that your dog qualifies and is trained to provide a service for your disability.
- Complete the required document(s) (linked below) for your service animal(s).
- Submit your completed documents to United Airlines at least 48 hours in advance.
- If you booked your flight within 48 hours of your departure, provide your completed documents at the airport.
- Contact United Airlines via the United Accessibility Desk (1-800-228-2744) with any questions.
Required Documents
United asks to complete a few forms before flying with a service animal. The Department of Transportation (DOT) forms are as follows:
- U.S. Department of Transportation Air Transportation Service Animal Training and Behavior Attestation Form: The Service Animal Training and Behavior Attestation Form is mandatory for all service animals. The form serves as a customer’s statement that the service dog meets the training and behavioral standards for safety.
- U.S. Department of Transportation Service Animal Relief Attestation Form (Relief Form): The Relief Attestation Form must be completed for flights that are 8 hours or longer. The form ensures that the handler understands the service dog can relieve themselves in such a way that will not be a health or sanitation hazard to others on the plane.
United Airlines asks that both forms be completed and carried with you. For tickets purchased 48 hours before the flight departure, the completed forms may be presented to the airline agent at the airport. United Airlines welcomes you to contact the United Accessibility Desk at 1-800-228-2744 for questions regarding traveling with your service dog. Please be aware that, depending on your destination, additional documents may be necessary.
Traveling Information
When inside the cabin, the service dog should sit on the floor in front of their handler’s feet. To ensure safe aisle access for others, the dog should not protrude into the aisle or block others. Smaller dogs with a kennel must fit United Airlines’ stowage parameters. Service dogs and their handlers are prohibited from sitting in the exit row seats.
United Airlines asks customers flying with service dogs to adhere to the following:
- Travel is not allowed within 30 days of a service dog’s rabies vaccination.
- Service dogs must be under the control of their handler at all times.
- Service dogs must behave appropriately and follow their handler’s directions.
- Service dogs are harnessed or leashed at all times.
- Travel within an airline cabin to an international destination, Guam, or Hawaii, may require a current copy of the service dog’s vaccination records. United recommends that vaccine copies should be on hand whenever traveling.
Service Dogs in Training
United Airlines allows dog trainers to bring one service dog in training on board — no charge —, as long as it assists a person with a disability. The service dog in training should not occupy a seat and should meet service dog documentation requirements. If not, handlers and trainers are welcome to check the dogs as pets.
Therapy Animals and Emotional Support Animals on United Airlines
Only service animals helping a person with a disability may travel in the airline cabin free of charge. Therapy animals, comfort animals, and emotional support animals are not considered service animals. When traveling with these animals, pet-related regulations and costs will apply.
Flying with Pets
If you’re flying with a puppy or kitten as a pet, it must be at least four months old and accompanied by an adult person. The pet must remain in the floor space under the seat in a kennel. If they’re too large for a kennel, they must utilize United Airlines’ PetSafe program.
Documentation for Pets
Anyone traveling with a pet on United within the continental U.S. will need a health certificate along with proof of the last rabies vaccine. Travel is prohibited within 30 days of the rabies vaccine. Some states like Hawaii and other countries require additional documents, and travelers must comply with all pet travel requirements relevant to their destination.
Flying with United Airlines
As one of America’s premier airlines, United Airlines’ regulations for service animals are generally in line with other major U.S. airlines. Although service dogs are welcome in the cabin of United Airline’s airplanes, people traveling with service dogs should ensure that the correct documents and regulations are met. This makes the journey more enjoyable for both the individual and the service animal.
About the Author: The writing team at Service Dog Certifications is made up of folks who really know their stuff when it comes to disability laws and assistance animals. Many of our writers and editors have service dogs themselves and share insights from their own experiences. All of us have a passion for disability rights and animals.
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Untied Asslines deliberately tried to murder my dog. They left him out in the sun in Houston in AUGUST with no water, and refused to allow me access to retrieve him.
I was diagnosed “bipolar” when I was 16, I’m 30 now and never went to a doctor again to “treat” it. United Airlines doesn’t allow Emotional Support Animals. Would Bipolar be considered a disability even if I haven’t seen a doctor for it since I was 16?
A licensed healthcare professional would be able to help in determining whether your condition qualifies as a disability. However, even if you have a disability, a dog is not considered a service dog unless it has been trained to perform a job or task relating to the disability. Please see this link for more details: https://www.servicedogcertifications.org/psychiatric-service-dog/
My dogs are registered and I have all the documentation but United told me they don’t honor that any longer and charged me! Yet I know people who travel with PsychiatricAssistance Dogs! Why is this happening? It doesn’t make any sense!
Psychiatric service dogs are certainly still allowed on flights, as long as you complete and submit the DOT’s Service Animal Air Transportation Form in advance. Please see this guide for more details: https://www.servicedogcertifications.org/flying-with-a-service-dog-guide/
Does this also cover service cats?
In the U.S. only dogs can be service animals under the ADA.
What rights do the other passengers on a flight have when a passenger brings on board a “service dog” but it is not apparent what services/assistance the dog is trained to do? What if other passengers suffer from asthma or are allergic to dog hair/dander? What if the dog relieves itself during flight? What if the dog is blocking another passenger’s safe access to the corridor/walkway/restrooms? What if the dog emits a noxious odor? What constitutes “harnessed or leashed”? Does this mean that the service dog’s owner must be holding onto a harness or leash for the duration of the boarding, flight and deplaning? May a passenger ask that another passenger with a service dog be seated away from that requesting passenger? United’s posted requirements are very vague.
The airline is responsible for verifying a passenger has a valid service dog. Passengers with service dogs need to complete a federal form provided by the DOT. Service dogs are not allowed to block the aisle or encroach on the space of other passengers. If a passenger is allergic to dogs, the airline attendants will make efforts to keep those passengers and the dog apart from each other.