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How to Fly with a Service Dog on United Airlines

United Airlines – Service Dog and Policy Guide - ServiceDogCertifications

United Airlines offers customers the most comprehensive network of worldwide routes. They also include one-stop or no-stop flights to and from anywhere in the United States. With hubs inside the four largest U.S. cities, it’s no wonder that United Airlines leads the airline industry. If you’re planning on booking a flight, United Airlines is probably one of your options. And if you’re traveling with your service dog, understanding United Airlines’ service, dog policies can simplify your trip.

Traveling with Service Animals on United Airlines

United Airlines welcomes service dogs within their cabin, as long as they perform tasks for a person with a qualified disability. United Airlines defines service animals as animals trained to do work to benefit a qualified person with a disability. The disabilities may include — but are not limited to — psychiatric, intellectual, or physical issues.

People with service dogs may travel with up to two animals. Service animals must be dogs and over four months of age to travel within the airline cabin. 

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How to Fly with a Service Dog on United Airlines

  1. Make sure that your dog qualifies and is trained to provide a service for your disability.
  2. Complete the required document(s) (linked below) for your service animal(s).
  3. Submit your completed documents to United Airlines at least 48 hours in advance.
  4. If you booked your flight within 48 hours of your departure, provide your completed documents at the airport.
  5. Contact United Airlines via the United Accessibility Desk (1-800-228-2744) with any questions.

Required Documents 

United asks to complete a few forms before flying with a service animal. The Department of Transportation (DOT) forms are as follows:

United Airlines asks that both forms be completed and carried with you. For tickets purchased 48 hours before the flight departure, the completed forms may be presented to the airline agent at the airport. United Airlines welcomes you to contact the United Accessibility Desk at 1-800-228-2744 for questions regarding traveling with your service dog. Please be aware that, depending on your destination, additional documents may be necessary.

Before flying with your service dog on United Airlines, familiarize yourself with their rules and policies. - ServiceDogCertifications
Before flying with your service dog on United Airlines, familiarize yourself with their rules and policies.

Traveling Information 

When inside the cabin, the service dog should sit on the floor in front of their handler’s feet. To ensure safe aisle access for others, the dog should not protrude into the aisle or block others. Smaller dogs with a kennel must fit United Airlines’ stowage parameters. Service dogs and their handlers are prohibited from sitting in the exit row seats.

United Airlines asks customers flying with service dogs to adhere to the following:

  • Travel is not allowed within 30 days of a service dog’s rabies vaccination.
  • Service dogs must be under the control of their handler at all times.
  • Service dogs must behave appropriately and follow their handler’s directions. 
  • Service dogs are harnessed or leashed at all times.
  • Travel within an airline cabin to an international destination, Guam, or Hawaii, may require a current copy of the service dog’s vaccination records. United recommends that vaccine copies should be on hand whenever traveling. 

Service Dogs in Training 

United Airlines allows dog trainers to bring one service dog in training on board — no charge —, as long as it assists a person with a disability. The service dog in training should not occupy a seat and should meet service dog documentation requirements. If not, handlers and trainers are welcome to check the dogs as pets.

Therapy Animals and Emotional Support Animals on United Airlines 

Only service animals helping a person with a disability may travel in the airline cabin free of charge. Therapy animals, comfort animals, and emotional support animals are not considered service animals. When traveling with these animals, pet-related regulations and costs will apply.

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Flying with Pets

If you’re flying with a puppy or kitten as a pet, it must be at least four months old and accompanied by an adult person. The pet must remain in the floor space under the seat in a kennel. If they’re too large for a kennel, they must utilize United Airlines’ PetSafe program.

Documentation for Pets

Anyone traveling with a pet on United within the continental U.S. will need a health certificate along with proof of the last rabies vaccine. Travel is prohibited within 30 days of the rabies vaccine. Some states like Hawaii and other countries require additional documents, and travelers must comply with all pet travel requirements relevant to their destination. 

Flying with United Airlines

As one of America’s premier airlines, United Airlines’ regulations for service animals are generally in line with other major U.S. airlines. Although service dogs are welcome in the cabin of United Airline’s airplanes, people traveling with service dogs should ensure that the correct documents and regulations are met. This makes the journey more enjoyable for both the individual and the service animal.

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1 comment

  1. captain says: June 27, 2021

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