1. Home
  2. Blog
  3. Public Access
  4. Can Uber Drivers Refuse Your Service Dog?

Can Uber Drivers Refuse Your Service Dog?

Can Uber Drivers Refuse Your Service Dog?

Uber’s policy: Service dogs are allowed to ride with their handlers at no extra cost. According to Uber’s guidelines, drivers are required to accommodate service animals and provide them with the same level of service as any other passenger.

What if your driver gives you a hard time?

If an Uber driver refuses to allow your service dog in the car or you face harassment, you can file a complaint with Uber. 

To file a report from the Uber Rider App, navigate to the “I Want To Report A Service Animal Issue” screen, available through the trip details screen and the account menu button.

After you file a report, Uber’s team will investigate the incident and act under its Service Animal Policy. 

Certified Service Dog Registration

Uber Cleaning Fees

You do not have to pay any additional cleaning fees for hair or shedding from your service dog. If you are charged a cleaning fee after your ride has ended, you can contact Uber to request a refund. 

Proving you have a service dog

If the driver wants to verify that you own a service dog, they can ask two questions: 1. Is the dog a service dog required for a disability? and 2. What work or task has the dog been trained to perform? 

It can also be helpful to identify your dog as a service animal by carrying an ID card or using accessories like vests and tags. The driver, however, cannot refuse your ride if you do not have these items. 

Practical Tips 💡

  • Make sure the driver is aware that your dog is a service animal so they do not mistakenly believe that it is a pet.
  • Most drivers appreciate it if you keep your service dog on the vehicle’s floor (unless your service dog is needed on your lap or by your side to provide its disability-related service). 
  • You are not responsible for cleaning fees for hair or shedding. However, it’s courteous to clean up after your dog whenever possible. 
Can Uber Drivers Refuse Your Service Dog?
Service Dog Certification - Start Here
| Public Access

About the Author: The writing team at Service Dog Certifications is made up of folks who really know their stuff when it comes to disability laws and assistance animals. Many of our writers and editors have service dogs themselves and share insights from their own experiences. All of us have a passion for disability rights and animals.

Related Articles

service dog in uber

Uber’s Service Animal Policy

Uber is working to make catching a ride easier, safer, and always a five-star experience. They connect the rider with affordable transportation anytime, anywhere, all at a tap of a button. You can also see your driver’s contact information and the vehicle’s details in the app, so you will always know you’re getting into the […]

Read More

Movie theater

Can I Take My Service Dog into the Movie Theater?

Under the Americans with Disabilities Act (ADA), service dogs must be allowed to accompany their handlers anywhere the general public is allowed to go, including movie theaters.  According to the ADA “Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.”  Service dogs perform specific […]

Read More

service dog at work and in the office

Can I Take A Service Dog Into Work?

In 1990 The Americans with Disabilities Act (ADA) became a law to protect the rights of disabled individuals from facing discrimination.  Before The Americans With Disabilities Act, Employers could refuse to hire an individual just because they had a disability.  This ability to discriminate based on an individuals disability meant that regardless of an individuals […]

Read More

Latest Posts

Service Dog Etiquette

Service Dog Etiquette

If you haven’t been around service dogs often, you may have questions about how to behave with the dogs and their handlers. In general, common sense is a good guide, but the following tips may be helpful: In this article: Focus on the Handler, Not the Dog When you encounter a person with a service […]

Read More

How to Bring a Service Dog on Carnival Cruise

How to Bring a Service Dog on Carnival Cruise

Yes, you can indeed bring your fully trained service dog aboard a Carnival Cruise. Here are 5 steps to take to bring your service dog on Carnival: If you want your cruise to be carefree, you’ll need to do a great deal of planning. That’s not only because of the rules Carnival has in place, […]

Read More

Dangerous Materials Hiding in Your Dog Products

Dangerous Materials Hiding in Your Dog Products

Jake’s German Shepherd began developing strange rashes around his collar. Three vet visits later, they figured out the leather was treated with chromium — a chemical that irritates sensitive skin. Jake had no idea his dog’s collar contained industrial chemicals. Most dog owners don’t know what goes into the products they buy. Many companies use […]

Read More

Information at this site is provided solely for the user’s information and, while we strive to be accurate, all information is provided strictly “as is” and without warranty of any kind. It is not intended to be used as a substitute for legal counsel from a qualified attorney. ServiceDogCertifications.org, its agents, affiliates, employees or contractors will not be liable to you for any damages, direct or indirect, or lost profits arising out of your use of information provided at this site, or information provided at any other site that can be accessed from this site.